Refund policy

This Return Policy applies only to returns shipped to our designated United States return warehouse. We do not support return deliveries to our China dispatch warehouse.

Designated US return‑receiving warehouse address:

U‑Speed Returns Dept 7025 E Slauson Ave City of Commerce, CA 90040 United States

Return Eligibility Window

You may submit a return request within 30 calendar days counted from the date you receive your delivered package. All returned merchandise must be in unused, unworn condition, with all original tags, labels, dust‑bags and original packaging intact. Worn, altered, washed, damaged by customer use or missing‑tag items are not eligible for refund. Final‑sale items cannot be returned.

How to start a return

You must obtain a Return Merchandise Authorization (RMA) number before sending any goods back. Please email our customer‑service team at service@modistan.com with your order number and reason for return to request your RMA number. Write your assigned RMA number clearly on the outside of your return parcel. Packages arriving at our US return warehouse without valid RMA may be refused and cannot be processed for refund.

Who bears return‑shipping cost & estimated cost note

  1. Non‑quality‑issue returns (change‑of‑mind, style/size dissatisfaction, personal preference reasons): Customer is fully responsible for all return‑shipping fees to send goods to our United States return warehouse. Return‑shipping cost will vary depending on package weight, dimensions and carrier you select. We do not provide free prepaid return labels for non‑defect returns. We strongly recommend you choose a trackable shipping service; we take no responsibility for return parcels lost or damaged during customer‑arranged return transit.
  2. Quality‑defect, wrong‑item‑shipped or our fulfilment error: We will cover the return‑shipping cost for valid quality‑related return cases after you submit clear photo evidence of defects or order error for our review. Do not send goods back before our team validates your defect claim.

Refund timeline

After our US return warehouse receives and physically inspects your returned items and approves your return claim:

  • Refund will be initiated to your original payment method within 3‑7 business days.
  • Please note your bank, credit‑card issuer or digital‑wallet platform may take additional 5‑10 business days to reflect the refund amount inside your account; this bank‑side delay is outside our control.
  • No cash refunds; refunds are only processed back to original payment source.

Partial returns

For partial returns of multi‑item orders, only the value of returned eligible items will be refunded. Original outbound shipping fees will not be refunded unless the whole order return is caused by our quality or fulfilment error.

Exchanges

At this moment we do not offer direct exchange service. If you would like a different size, colour or product, please submit return for refund and place a brand‑new separate order on our website.

If you have questions about return eligibility please reach service@modistan.com.