Shipping policy

Orders placed on https://modistan.com are dispatched from our warehouse located at:

Room 308, Building B, No. 236-1 Xiaoqing Avenue, Xiaoshan Economic and Technological Development Zone, Xiaoshan District, Hangzhou, Zhejiang, China (Zhejiang) Pilot Free Trade Zone.

Processing & Delivery Timeframe

Standard order processing and shipping lead time is 7‑15 business days in total, counting from the day your order payment is confirmed. This timeframe includes order preparation, handling, international transit, and customs clearance for US‑bound shipments. Business days exclude weekends and public holidays. Please allow extra time during peak shopping seasons for potential carrier delays.

Shipping Eligibility & Free‑Shipping Threshold (United States)

We offer **free standard shipping to addresses within the United States for orders subtotalling $70 USD or higher** (pre‑tax, before discount codes applied). For United States orders below $70 USD, standard shipping fees will be calculated and displayed during checkout.

Please note: Our free‑shipping offer applies only to outbound delivery to your US shipping address. Free‑shipping does not cover return‑shipping costs for customer‑initiated returns.

Customs & Import Duties

Shipments sent from China to United States may incur customs‑related fees, duties or taxes depending on US customs rules. Any applicable import duties, customs fees or local taxes are the responsibility of the customer receiving the goods. We cannot pre‑calculate or pre‑pay these third‑party government charges.

Shipping Address Accuracy

Please double‑verify your full shipping address at checkout. We cannot be held liable for non‑delivery caused by incorrect, incomplete or mis‑typed addresses provided by the customer. If a shipment is returned to us due to invalid customer‑provided address, the customer will bear any reshipping cost.

Tracking

Once your order ships, a tracking number will be sent to your registered email address. If you have not received tracking confirmation after 15 business days from payment confirmation, please email service@modistan.com.

Circumstances beyond our control

We are not liable for delays caused by carrier disruptions, customs inspection hold‑ups, natural disasters or other force‑majeure events outside our reasonable control.